Frequently Asked Questions
Everything you need to know about your SpinCityImports experience.
What is the standard shipping timeframe for international orders?
Since we source unique pieces globally, international shipping typically takes 7 to 14 business days. You will receive a tracking number via email as soon as your order departs our warehouse.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. Because we import from various international designers, we recommend checking the 'Size & Fit' section for every individual item.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, jewelry and intimates are final sale unless they arrive damaged.
Are your products authentic designer imports?
Absolutely. SpinCityImports works directly with verified international boutiques and independent designers to ensure 100% authenticity and premium quality for every garment in our collection.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Klarna and Afterpay for your convenience.
Will I have to pay customs duties or import taxes?
For most major regions, duties are included in the checkout price. However, depending on your local regulations, some international orders may incur additional customs fees upon arrival which are the responsibility of the customer.